Warranty Policy

1. Warranty Provider

Kalachakra Limited GI ("Kalachakra") is the sole warranty provider and the only point of contact for Customers under this Limited Product Warranty.

All warranty claims, communications, inspections and resolutions are handled exclusively through Kalachakra. Customers should not contact the manufacturer or any third party directly.

2. Warranty Period

Kalachakra provides a 2-Year Limited Product Warranty for all Products purchased through this Website or an authorized sales channel.

The warranty begins on the date the Product is delivered to the original purchaser and continues for a period of two (2) years from that date.

3. Warranty Coverage

This Limited Product Warranty covers defects in materials and workmanship occurring under normal residential use and in accordance with the Product documentation provided by Kalachakra.

If a defect covered by this warranty is identified during the warranty period, Kalachakra will determine the appropriate remedy in accordance with Section 8 below.

4. Intended Use

This warranty applies only to Products used under normal residential conditions.

Commercial, hospitality, rental, spa, gym or other high-frequency use may be subject to different warranty terms and conditions unless otherwise agreed in writing by Kalachakra before purchase.

5. Warranty Exclusions

This warranty does not cover defects or damage resulting from:

• improper installation;
• improper plumbing or electrical connections;
• improper maintenance;
• misuse;
• neglect;
• accidents;
• unauthorized repairs or modifications;
• improper storage;
• failure to follow Product documentation;
• external causes;
• force majeure;
• normal wear and tear;
• cosmetic ageing;
• natural colour variation, texture variation or ageing of wood, stone and other natural materials.

Defects which should reasonably have been identified during inspection upon delivery are not covered under this warranty. Delivery inspection and reporting obligations are set out in Section 6 below and in our Terms & Conditions and Returns & Refund Policy.

6. Inspection Upon Delivery

Customers must inspect the Product as soon as reasonably practicable after delivery.

Any visible transport damage, missing items, incorrect delivery or discrepancies must be reported to Kalachakra as soon as reasonably possible, preferably within 48 hours of delivery, in accordance with our Terms & Conditions and Returns & Refund Policy.

Where possible, the notification should include the order number, photographs of the packaging and Product, and a description of the issue.

7. Making a Warranty Claim

All warranty claims must be submitted directly to Kalachakra. The claim should include:

• order number;
• proof of purchase;
• photographs and/or videos clearly showing the issue;
• a written description of the defect.

Kalachakra may request additional information or documentation where reasonably necessary to evaluate the claim.

Claims should be submitted as soon as possible after the defect is discovered.

8. Warranty Remedies

If a defect is covered by this Limited Product Warranty, Kalachakra will determine the appropriate remedy at its reasonable discretion.

Available remedies may include:

• repair;
• replacement of the Product;
• replacement parts;
• another commercially reasonable solution.

Kalachakra does not promise refunds as a standard warranty remedy.

9. Transferability

This Limited Product Warranty applies only to the original purchaser of the Product and is valid only for Products purchased directly from Kalachakra or an authorized sales channel.

Unless otherwise required by applicable law, this Limited Product Warranty is not transferable to subsequent owners without the prior written consent of Kalachakra.

10. Limitation of Warranty

This warranty covers defects in materials and workmanship only.

It does not guarantee that natural materials will remain visually unchanged over time. Normal ageing, patina, colour variation, weathering and cosmetic changes resulting from ordinary use are not warranty defects.

11. Statutory Consumer Rights

This Limited Product Warranty is provided in addition to, and does not limit, any mandatory consumer rights available to the Customer under applicable law.

12. Contact

For warranty service or questions regarding this Limited Product Warranty, please contact Kalachakra customer support:

Email: support@longevityplunge.com

This Warranty Policy is effective from the date of delivery and may be updated from time to time without prior notice. The latest version is always available on this website.