Returns & Refund Policy
Last Updated: August 4, 2026
1. Purpose
This Returns & Refund Policy explains the circumstances under which orders placed through the Kalachakra website may be cancelled, returned, or refunded.
This Policy forms an integral part of our Terms & Conditions.
Nothing in this Policy limits or excludes any mandatory consumer rights granted under applicable law.
2. Made-to-Order Products
Unless expressly stated otherwise, Products offered through this Website are manufactured specifically for each Customer after an order has been confirmed.
Products may be produced according to the Customer's selected model, finish, dimensions, materials, technical specifications, and other configuration options.
Because these Products are individually manufactured, they are generally not eligible for cancellation, return, or exchange once production has commenced, except where required by applicable law.
3. Order Cancellation
Customers may request cancellation of an order before production begins.
If production has not commenced, Kalachakra will refund all amounts paid.
Once production has started, cancellation may no longer be possible because manufacturing resources, materials, and production capacity have already been allocated.
Where cancellation is accepted after production has commenced, Kalachakra may deduct reasonable costs already incurred before issuing any refund.
4. Statutory Right of Withdrawal
Where applicable consumer protection legislation grants a statutory right of withdrawal, Customers may exercise those rights in accordance with the applicable law.
However, where permitted by law, the statutory right of withdrawal does not apply to Products that are:
- manufactured to the Customer's specifications;
- made to order;
- clearly personalized; or
- customized through the selection of materials, finishes, dimensions, or technical options.
5. Transport Damage
Customers should inspect all Products as soon as reasonably practicable after delivery.
If packaging appears damaged, Customers should note this on the carrier's delivery documentation whenever possible.
Visible transport damage, missing items, or delivery discrepancies should be reported to Kalachakra as soon as reasonably possible, preferably within 48 hours of delivery.
Where possible, the notification should include:
- the order number;
- photographs of the packaging;
- photographs of the Product; and
- a description of the issue.
Prompt notification helps us investigate the matter and, where appropriate, pursue claims with the carrier.
6. Incorrect Deliveries
If a Customer receives a Product that materially differs from the confirmed order due to an error by Kalachakra, we will, at our discretion and in accordance with applicable law:
- replace the Product;
- repair the Product;
- supply the correct Product; or
- provide an appropriate refund where another solution is not reasonably possible.
7. Manufacturing Defects
Claims relating to manufacturing defects are governed exclusively by our Warranty Policy.
Customers who believe their Product contains a manufacturing defect should submit a warranty claim in accordance with that Policy.
8. Approved Returns
Products may not be returned without prior written authorization from Kalachakra.
If a return is approved, Customers will receive instructions regarding packaging, transportation, and the designated return location.
Products returned without prior authorization may be refused.
9. Return Shipping
Unless otherwise required by applicable law or agreed in writing by Kalachakra, Customers are responsible for the cost of returning approved Products.
Customers remain responsible for returned Products until they have been safely received by Kalachakra.
For high-value Products, insured transportation is strongly recommended.
10. Refund Processing
Where a refund is approved, it will normally be issued using the original payment method.
Refunds are generally processed within 14 business days after:
- receipt and inspection of the returned Product, where applicable; or
- confirmation that a refund has been approved.
Processing times may vary depending on the payment provider or financial institution.
11. Non-Returnable Products
Unless required by applicable law, the following Products are generally not eligible for return:
- made-to-order Products;
- customized Products;
- Products manufactured to Customer specifications;
- Products that have been installed;
- Products damaged after delivery due to misuse, improper installation, neglect, accidents, or unauthorized modifications.
12. Statutory Consumer Rights
Nothing in this Policy excludes, restricts, or limits any consumer rights that cannot legally be excluded under applicable law.
Where mandatory legislation provides greater protection than this Policy, the applicable law shall prevail.
13. Contact
For questions regarding cancellations, returns, or refunds, please contact:
Kalachakra Limited GI
Email: support@longevityplunge.com